Sears Kenmore Warranty Refund and Repair Options
What happens to your Sears warranty now that the long-time Canadian retailer has gone into liquidation?
Unfortunately, the Canadian retailer continues to disappoint customers with the teams of their closure. According to a recent article in the Toronto Star, “A reader [customer] had an extended warranty on a Kenmore stove close to expiry. Sears called to offer a three-year extended warranty for $219.82 and he said yes, paying in full… I was going to cancel, but the media were reporting that the warranty would survive any potential bankruptcy proceedings. Now I know the warranty will not be in force, I want a refund.” This is, unfortunately, the case for many Sears customers, and the disappointment continues to increase as all warranties are now void and only eligible for in-store refund if purchased within the last 30 days. Are you the owner of a Sears/Kenmore water softener that needs repairs or maintenance? Contact the experienced professionals at Watersmart today.
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Sears Refund Options
As noted above, if you purchased your warranty within the last 30 days you are eligible for an in-store refund. Unfortunately, the store is not providing any compensation for the other void warranties. So what are the other options? This article will explore the options available to you.
Contact Your Credit Card Provider
CTV News Vancouver contacted American Express, Visa, and MasterCard and confirmed that there is, in fact, a case to dispute the charges for Sears Protection Plans. You are able to file a dispute with Visa, Mastercard, American Express, and others if your warranty was paid for in the last year with the card for services not delivered. Some have said your money could be returned to you in as little as 8 weeks.
According to the same article, here’s what representatives from the three biggest credit card companies in Canada had to say:
“Basically just tell everyone to contact the bank. We have been working out if it’s the month to month one – we’re getting those ones prepared to start disputing. If it’s two years to five years, we’ve been working out the prorated amount and disputing the rest,” said a Visa customer service representative.
“If the merchant wasn’t able to provide the service for the extended warranty at all, we also have a dispute case for that. So yup we can dispute it here at American Express,” an American customer service representative responded.
“If a customer has paid for an extended warranty with their HSBC MasterCard, and are not able receive the full value of the service due to circumstances as you’ve described, we are able to provide a prorated reimbursement as long as the company continues to operate,” stated Aurora Bonin with HSBC media relations.
File a Claim
Another option for disappointed customers is to file a claim as an unsecured creditor. There is no guarantee that this will get you a refund, however, this will give you the opportunity to be considered after all of the secured creditors. FTI Consulting is the court-appointed monitor and they will provide claim forms at their website or by phone at 1 (855) 649-8113.
After all of the secured creditors such as landlords, lenders, and tax collectors have been paid out, the unsecured creditor claims will be considered.
Use Local Repair Companies
After going into bankruptcy protection, Sears continued to sell warranties this year. So, what can customers do who need servicing regardless of their void warranties? Turn to local repair companies. Since 1994 Watersmart Systems has consistently offered its customers in the Kitchener, Waterloo, Cambridge, Guelph, and the surrounding areas innovative, quality products and excellent service. We are a water softener and FULL plumbing service company that you can trust. That trust extends to our products and the expertise to better the quality of your home's water. Watersmart’s experts have been servicing and repairing Kenmore and Sears water softeners for years and their customers have come to recognize them as a company that provides superior customer service and high-quality repairs/maintenance at the best prices. Contact the specialists at Watersmart today.