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GE Home Depot Water Softener: Problems and Solutions

After purchasing a GE Home Depot water softener, many home owners are left to troubleshoot issues without the benefit of accessible customer service. 

 

If you have any questions about your GE Home Depot water softener that a big box store simply can't answer, feel free to contact us; we would be happy to help.

 

 

Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331

Guelph 519-836-2543

 

Watersmart installed a softener at my daughters new house and I was there during the process. The installers were fast, friendly and courteous. They explained the process to install it and gave her clear instructions on how to use it. They did not leave until they were sure that there were no issues. They did a thorough clean up after they were done. My wife and I were looking for a new softener at the same time so we went to their store on Davenport. We had the same friendly service with no effort to sell us up to a larger model. We got a great deal and they installed it the next day, removing our old tank and unit. Great service, great prices and very skilled technicians. I would recommend them to anyone considering a new or replacement unit.

 

- DL Waterloo

 

Read more customer reviews here

 

 

 

GE Home Depot Water Softener: Problems and Solutions

 

Let's take a look at a few common problems that can arise with a GE Home Depot water softener, and some simple things you can do to try and fix them. If you're struggling to rectify the issue, contact WaterSmart right away and our experts will be more than happy help.

 

 

There Is No Power In The Unit

 

It's an obvious issue, but if there is no power, the softener will not function.

 

So what can you do?

 

First, check the display. It should show the time of the day and should not be flashing. 

 

Next, check to see that the 24 volt power transformer is plugged into wall outlet.

 

Finally, make sure that the wall outlet is working by plugging something in and seeing if it powers up.

 

If it is not working, check your fuse box. The switch must be in the "on position" at all times. Once the power is restored, set-up the control for the operation.

 

 

 

Not Enough Salt

 

Open the lid of your GE Home Depot water softener and make sure that the salt level is at least 1/4 full.

 

It is recommended though to have it 3/4 full, so top it up if need be and initiate the regeneration cycle by locating the touch-hold pad and pressing until "recharge now" flashes in the display.

 

Allow a day or so for the soft water to flush through the water heater.

 

 

 

Salt Bridges

 

Occasionally, a hard crust or "salt bridge" forms in the salt storage area, and underneath it is a mixture of salt water and empty space. When this happens, the salt will not dissolve in the water to make brine.


To check for a salt bridge, take a broom handle or something similar and carefully push it down into the salt. If the broom handle hits something hard (and it is not the floor or sides), you have a salt bridge.

 

To remove, carefully break the bridge with the broom handle while being careful not to pound or damage the inside walls of the unit.

 

If the salt bridge is difficult to break up, pour 1 gallon of warm (not hot) water into the tank to help dissolve the bridge.

 

 

 

Plumbing Problems

 

The hard water comes into the unit on the right side and the soft water out on the left; the pipe on the left should go to the hot water heater and the pipe on the right comes from the main water line coming into the home.

 

If there's a flow issue, there may be problems with how the plumbing was set up.

 

Check the owner's manual or contact your installer; if the latter is yourself, keep reading!

 

 

 

 

Still stuck with your GE Home Depot water softener? WaterSmart can help!

 

Trust WaterSmart with your GE Home Depot water softener repair. We have been in operation for over 20 years and have seen just about everything.

 

The average lifespan of a water softener is about 10 years, but if it is maintained well by professionals like the employees at Watersmart, it can last up to 20 years! 

 

If you have a problem with your water softener not using salt, we can fix it. If there are other issues with your softener, whether it be a motor issue, resin issues, blockages, leaks, or some other less common problem, we are also able to fix them.

 

Simply give us a call or send us an email today to book a free repair estimate, or visit one of our locations today.

 

We service the cities of Kitchener, Waterloo, Cambridge, Guelph, and the surrounding areas. 

 

 

Source: 

http://products.geappliances.com/appliance/gea-support-search-content?contentId=21058

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