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5 Signs of a Clogged Drain


A clogged drain is typically easy enough to spot, but the signs run deeper than simply having a sink that won't empty of water. Keep reading for a list of five signs of a clogged drain, and be sure to trust the experts at WaterSmart Systems & Plumbing should this issue arise in your home. We've been proudly serving Kitchener, Waterloo, Cambridge, Guelph, Brantford and surrounding areas for the past 25 years!



Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331
Guelph 519-836-2543


"If there was an option for 10 stars, I would give that to Ben today! He installed our sink, replaced the tap and drain plumbing and it looks absolutely fabulous! Incredibly helpful and knowledgeable. Watersmart was recommended by K-W Countertops and we agree 110% that they provide excellent work at an honest and fair price. Thank you! Thank you!" - Elana Gibbs


Read more customer reviews here.



5 Signs of a Clogged Drain 


A clogged drain might seem like a small problem, and if caught and resolved soon enough, that's all it has to be. If not spotted and treated within a reasonable amount of time, however, a clogged drain could lead to localized flooding and water damage in your home, and nobody wants that.


Here's what you should keep an eye out for.


1. Slow draining sink or shower


If the water is slow to drain out of your sink after doing the dishes, or out of your shower or tub after bathing, chances are you're dealing with a clogged drain. 


In these instances, the clog is typically formed by a buildup of food or hair and can be dealt with fairly easily.


If your sink drains slowly, there may be a clog.



2. Water pooling around the drain


Let's say one morning you wake up and notice water pooling around your feet in the shower. Or you wash your hands in the bathroom sink, and it remains full even after you remove the plug. That is another clear sign of a clogged drain.



3. Unpleasant smells coming from the drain


Sometimes your nose knows best. If, for example, you start to notice foul odours coming from your shower, bathtub, sink, or toilet, the cause could be sewage that hasn’t drained because the line is clogged.



4. Gurgling sounds


Let's let the Plumbing Professors tackle this one:


"If you hear your drain making gurgling noises several moments after using the sink, shower, and in more extreme cases the toilet, then it may be a result of a blocked drain or vent pipe; in extreme cases a collapsed or damaged pipe can cause gurgling too.  Often times, the mixture of dirt and grease can build up in the drains and the plumbing. This buildup can cause the water to drain slowly. As a result, the air bubbles can not go through the pipes and get expelled at the nearest vent, resulting in a gurgling noise that is audible to the user."


You may hear some gurgling noises from your drain.



5. Water coming up the drain


If there's a major stoppage in your home's main sewer line, your home’s wastewater will have nowhere to go as it goes down your drains and it, alongside other raw sewage, can come back up through all of your interior drains, causing messy – and costly – damage to your home. 


If any or all of these signs of a clogged drain are present in your home, be sure to call a licensed plumber today in order to resolve the issue as quickly as possible.



Clogged drain? Trust WaterSmart!


WaterSmart not only sells and services water softeners and drinking water systems, but we are also a FULL plumbing service company that you can trust.


For 25 years now, we have brought our expertise to Kitchener, Waterloo, Cambridge, Guelph, Brantford and the surrounding areas.


We are confident that you will be completely satisfied with our exemplary customer service. 


Contact WaterSmart today and remember - no job is too big or too small for us.


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6 Pipe-Friendly Tips for Unclogging Drains



Unclogging drains can be an unpleasant experience, not only for you, but also for your pipes. In this article, we will take a look at 6 pipe-friendly tips for unclogging drains, including relying on a professional plumber to get the job done right and efficiently. If you're looking for someone to help with unclogging drains, call the experts at WaterSmart Systems & Plumbing - we'll make sure everything is running smoothly!




6 Pipe-Friendly Tips for Unclogging Drains


Drain cleaners rely on chemical solutions to dissolve any materials that may be clogging your pipes. While this can be an effective means of clearing your drain, the chemical reaction creates heat and produces gas, which can soften PVC pipes and corrode older metal fittings, caulking, and seals. 


That's why we're proposing these alternative methods.


1. Wire hanger


Step 1: Remove the drain plug or cover. If you have a perforated piece over the shower drain hole, take it off with a screwdriver and clean it thoroughly. It tends to get full of hair and soap scum and could be contributing to your drainage problem.


Step 2: Look in your closet for a wire hanger. Using needle-nose pliers, straighten out the hanger but keep the hook, then bend the other end slightly to form a small handle or loop.


Step 3: Stick the hook end into the shower drain hole as far as it will go, rotating the hanger as you push it down. Make sure you keep your grip on the handle. Jiggle the hanger to lift, or fish out, any gunk. Pull the hanger out, and remove the gunk with a paper towel.


Step 4: Repeat Step 3 until the hanger comes out clean.


Step 5: Replace the drain plug or cover.


A wire hanger from your closet can be effective in unclogging drains.




2. Drain Snake


A drain snake is also known as an auger. According to Dummies.com, it's a coiled spiral that’s usually about 1/4-inch thick with a handle on one end that works the opposite way that a plunger does: "You push the snake into the clog and crank it to drive the snake farther into the obstruction. While parts of the clog break up and flush through the drain, the snake helps you gain access to the clog so that you can pull it out."


Here's a list of the seven best drain snakes to buy in 2019 from The Spruce.


Still unsure about unclogging drains this way? Check this video for assistance.




3. Boiling Water


This method is explained well by Lifehacker:


"One of the first and easiest things you can do is simply flush your drain with a tea kettle of boiling water. It's not guaranteed to unclog physical or grease blockages, but if you have a slow drain that you think is due to a light or small blockage, a good boiling water flush can clear it out with minimal effort. Wait until the sink or tub has finally drained, and then flush with water."


Word to the wise: the boiling water trick works best on metal pipes. If you have PVC pipes, water over 175 degrees can soften or melt the joints in your pipes. If you're not sure what's in your home, don't use boiling water – just use hot tap water.


One of the first and easiest things you can do is simply flush your drain with a kettle of boiling water.



4. Clean the Pipe


The ideal way to accomplish this goal is without toxic chemical cleaners. Greener Ideal offers the following method for unclogging drains:


  • Remove any visible debris from the drain opening
  • Pour ¾ cup dry baking soda down the drain
  • Pour ½ cup vinegar down the drain and cover immediately with a rag or plug
  • Leave it in there for 30 minutes, and prepare boiling water
  • Remove the plug and slowly pour the hot water down the drain


It’s that simple. If it doesn’t clear all the gunk out the first time, a second pass should work. As a bonus, you can keep your pipes clean and chemical free!





5. Dish Detergent


This method is similar to those mentioned immediately above, but with dish soap as the solution of choice. Here are the steps via Hunker:


Step 1: Pour a 1/2 cup of dish detergent into the drain. For tough clogs, use a full cup of detergent.


Step 2: Let the detergent sit in the drain for 30 minutes.


Step 3: Fill a pot half full with water and put it on the stove. Set the stove to high heat an bring the water to a boil.


Step 4: Remove the water from the heat and immediately pour it down the clogged drain. Pour slowly but steadily to avoid getting burned by splashing water.


Step 5: Run water down the drain to check how freely water flows through. Repeat the steps if a clog is still apparent.


Dish detergent can be an effective way to break up clogs.



6. Calling a Plumber


Plumbers have tools that make unclogging drains easier. For example, residential plumbing camera inspections allow them to accurately identify your plumbing problems without unnecessary mess or expense.


Using this technology, licensed plumbers can determine the cause and exact location of your problem and help you make a decision concerning your repair or replacement options.


WaterSmart's master plumbers have been unclogging drains for 25 years, and can now make use of residential plumbing cameras to get to the bottom of even the toughest blockages.



Need help unclogging drains? Trust WaterSmart!


WaterSmart can do any plumbing service from a faucet replacement to a complete renovation. No job is too big or too small.


You can trust the expert master plumbers at WaterSmart to fix your plumbing problem right the first time and at a reasonable rate. 


"I would highly recommend WaterSmart for your plumbing needs - we called them for some help with ours! I spoke to Greg when I called, he was kind and knowledgeable and even tried trouble-shoot the issues to propose some solutions over the phone - which to not only showed their expertise but also their care and honesty in trying to truly help their customers." - Amina Rauf


Read more customer reviews here.


Contact us today for any of your plumbing needs.



Additional sources: 


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How to Spot and Repair Water Leaks


Water leaks in your home can be costly if not spotted and repaired quickly. In this article, we will offer some helpful tips for homeowners. WaterSmart Systems & Plumbing has been operating in the Kitchener-Waterloo area for 25 years, and our fully insured and licensed master plumbers can tackle any water leaks affecting your home. Contact WaterSmart today - we make sure every job is done properly, in a timely manner, and to your satisfaction.




How to Spot and Repair Water Leaks


For the most accurate assessment of potential water leaks in your home, we recommend calling a professional plumbing service. A leaky pipe or toilet can waste enormous amounts of water and incur unnecessary costs for homeowners, both in terms of repairs and on your monthly water bill.


Note: the exact location of a leak may not always be immediately obvious. Some leaks may start at one location, then flow along a ledge or other channel before they drain down and create visible damage. Look for wet, warped, or discoloured stains on your ceilings, floors, walls, and woodwork.


Many water pipes are located inside walls, ceilings, floors, or other places that are difficult to access. When an interior pipe is leaking, some demolition may be required to access and repair the pipe.


A few ways you can spot water leaks


1. Track your water usage on monthly bills


Water leaks aren't always readily apparent. You might not always see or hear their effect. If you look at your monthly water bills and see an uptick in consumption that seems out of the ordinary, chances are there's something going on between the walls or under your floors that will become a major issue if not fixed right away.


For more on billing and water rates in the Region of Waterloo, click here


2. Watch your meter dial


Rather than waiting for your monthly bill, you can take a more immediate approach and simply take a look a the water meter dial outside your home. Make sure all faucets are turned off and there are no running toilets in your home. If there is a movement of the red dial when water is not in use, this can signal a leak.


Check to see of the red dial on your water meter is moving when no water is running in your home.



3. Conduct a dye test in your toilet


We've written about this method more extensively in a previous article, but here's a brief recap.


Begin by removing your toilet tank lid. With the lid off, you need to push the flush lever down and wait for the tank to refill to the designated water line to fully complete the flush cycle. Next, you need to drop about 4 or 5 drops of food colouring into the toilet tank. To avoid potential confusion, use a dark colour such as blue or red instead of yellow.


After waiting approximately 30 minutes, check the water in your toilet bowl. If the water is clear, you're in the clear! If there are shades of the food colouring present, you've got a leak.


It's good practice to do this experiment in all the toilets in your home to make sure it's an isolated leak.



A simple dye test can reveal water leaks in your toilets.




Quick repairs for water leaks


Leaking Faucets


Leaking faucets are generally a result of a worn rubber washer, located under the handle. These are relatively easy to replace if you have the right tools. It does require shutting off the water under the sink or at the main shutoff valve and removing the handle. 


Leaking Toilets


Toilet leaks can waste hundreds of gallons and often times are silent. Even a small leak can add up to a lot of wasted water and money over time. Fortunately, most toilet leaks are easy and inexpensive to repair. In most cases, you will simply need to replace the toilet flapper, as seen in the following video:




Flapper Valve Leaks


The most common reason for a leaking toilet is an improperly working or sealing flapper. The flapper is the rubber valve in the bottom of the tank that lifts up when the toilet is flushed. If the flapper is worn or cracked, it allows water to continuously flow from the tank into the toilet bowl without flushing. Replace if and when necessary.


Flush Handle Problems


If the handle needs to be jiggled to keep the toilet from running, the flush level bar and chain (or the handle itself) may be sticking. Adjust the nut that secures it in the toilet tank. If that does not work, the handle may have to be replaced.


Click here to read more on how to fix a leaky toilet. Any water leaks that require more extensive repairs should be left in the hands of trained professionals.


The best way to fix water leaks is to call a professional plumber.



Trust WaterSmart To Fix Water Leaks


WaterSmart not only sells and services water softeners - we are also a full plumbing service. We are a company that you can trust, and that trust extends to all of our products and services.


"Their plumbers are amazing! Persistent in finding the source of the problem, totally cheerful throughout, arrived right on time, eager to educate us on how to avoid the problem in the future... everything you'd want in a plumber." - Susan Henry


Read more customer reviews here.

For 25 years, we have brought our expertise to Kitchener, Waterloo, Cambridge, Guelph, and the surrounding areas. We are confident that you will be completely satisfied with our exemplary customer service. Contact us today and remember - no job is too big or too small for us.




Source: http://www.awwd.com/HowToTips/HowToDetectLeaks.ashx?p=1233

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Watersmart - Fill Your Bottles At Our Water Depot in Kitchener-Waterloo

If you are looking for a water depot in Kitchener-Waterloo, you have come to the right place. WaterSmart Systems & Plumbing has been a supplier of bottled water since 1994, providing high-quality drinking water and excellent customer service to residents of the Kitchener-Waterloo region and beyond. Contact us today if you are interested in finding out more about our bottled water products.



Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331
Guelph 519-836-2543


"Fast and efficient. You go in and are always greeted by their staff warmly and they assist with cleaning the bottles and most times taking them to your car. 

I have been a customer here well over 10 years!"

- Mark Wolf


Read more customer reviews here.



Watersmart - Fill Your Bottles At Our Water Depot in Kitchener-Waterloo


WaterSmart Systems & Plumbing offers its customers the opportunity to purchase and regularly refill 18 litre bottles. The initial cost is $6.75 per bottle, plus a $10 refundable deposit for each bottle purchased.


Here are some additional features involved with this service: 

  • Prepaid water plans available at huge discounted prices
  • Bring your own bottles or purchase in store
  • Bottle washer on site
  • BPA-free bottles (read more about bisphenol-a and its associated risks here)

For only 20 cents a litre, you can sign up for free home delivery, or easily refill your 18L bottles at either one of our locations:




14-105 Lexington Road

Waterloo, Ontario N2J 4R7





Store Hours


Monday to Friday

8:30am to 6:00pm



8:30am to 4:00pm








Savarin Springs/WaterSmart 

1575 Strasburg Road

Kitchener, ON




Store Hours

Monday to Friday

7:00am to 5:00pm



9:00am to 1:00pm





Learn more about the refilling process at our water depot in Kitchener-Waterloo


Refilling your 18L bottles could not be easier!


First, when you need a refill depends on how much water you are drinking. The latest research from The Institute of Medicine (IOM) recommends that men drink at least 3L of water per day, and they say women should drink at least 1.2L. 


You may also need to drink more water if you live in a hot climate, exercise often, or are under the weather. If you're falling short of that standard, here are 7 tips to help you drink more water.


At any rate, when your 18L bottle is empty, simply bring it to one of WaterSmart's locations, pop it onto one of our bottle washing machines and run it through for several seconds to make sure it's good and clean, and then place the bottle under one of our taps for a fill up.


One of our customer service experts can even carry it to your car!



Filling up at our water depot in Kitchener-Waterloo is easy! Pop in and we will be happy to help.



Why choose WaterSmart's 18L bottle option


You may be wondering whether you should you use bottled water or just drink from the tap. Or, you may prefer the taste of bottled water over tap water, but are concerned about the negative effects that bottled water has on our environment.


To help with these questions, we have compiled an extensive list of 24 bottled water statistics to help you decide which course is better for you and the environment.


One of the chief complaints that we hear about bottled water is that the bottles are damaging to the environment. Our bottles, however, require a refundable deposit.


This promotes recycling, prevents wastefulness, and encourages environmental awareness. Switching from multiple small bottles to more economical and refillable large bottles is the perfect way to get the best drinking water while being more conscious of our impact on the world around us.




Talk to the friendly staff at WaterSmart today to find out about our wide range of bottled water products that are cost-effective and include free delivery.



Looking for the best water depot in Kitchener-Waterloo? Trust WaterSmart Systems & Plumbing!


Refillable 18L bottles are an economical and environmentally friendly choice if you are looking for the highest-quality drinking water for your home or office. 


Purchase from WaterSmart, and return to one of our locations for an easy refill. You can order your water online and have it delivered to your home for free. Either way, we'll be sure to provide you with the same excellent customer service and high quality of products that we've been providing all of our customers for over 20 years.


Learn more about our bottled water options here


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Is Hard Water Safe for Babies?


If you don't have a water softener in your home, you may be wondering, "is hard water safe for babies?" In this article, we'll discuss the sensitivity of a baby's skin, and how the particularly hard water in Kitchener-Waterloo increases the risk of eczema for infants. If you need to install a water softener in your home, trust the experts at WaterSmart Systems & Plumbing - We know water softeners and we can install yours quickly and easily.



Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331
Guelph 519-836-2543


"Best value in KW and excellent installation service. Our installer not only did a great job putting in the water softener, he also improved furnace condensation drainage and pointed out an issue with a water line going to the fridge." - Steve McMichael


Read more customer reviews here.



Is Hard Water Safe for Babies?


The quick answer here is yes and no. While hard water is safe for babies to drink, it can potentially have an adverse effect on their skin.


Hard water increases the risk of eczema


In 2016, a study was published by researchers at King's College in London, England that addressed water quality and the skin of infants. According to HuffPost, 1,300 three-month-old babies from across the United Kingdom were studied, and researchers looked specifically at the level of calcium in the water of their homes, which is a measure of water hardness


The level of chlorine in the family’s water supply was also taken into consideration, as was the use of bathing products, and how regularly the infants were bathed. The infants were then examined for the presence of childhood eczema, also known as atopic dermatitis. The natural barrier of their skin was also examined; infants were screened for the FLG gene which is associated with a compromised skin barrier.


The study found that hard water is linked to an 87 percent increased risk of eczema for babies of three months of age. There's growing evidence, therefore, of a link between exposure to hard water and the risk of developing eczema in childhood. 


Eczema is a chronic inflammatory skin condition, characterized by dry skin, with patches that are red and can be very itchy. Symptoms can range from mild to severe, and the condition can negatively impact quality of life.


Your baby, then, is at risk of developing eczema if you bathe them and wash their clothes on hard water



Hard water can increase the risk of eczema, a painful skin condition.



Hard water is generally safe for babies to intake


However, parents who feed their babies with formula can rest assured knowing that using hard water poses little threat. 


Hard water has a high mineral content, caused when water naturally filters through deposits of limestone and chalk, which are largely made up of calcium and magnesium deposits. 


The intake of calcium and magnesium is generally believed to be good for your health. In fact, the Government of Canada directly states "calcium and magnesium are not of direct public health concern."


However, an increased intake of magnesium can cause a negative change in bowel habits, namely diarrhea, according to the International Journal of Preventive Medicine. Drinking water in which both magnesium and sulphate are present in high concentrations (-250 mg/l each) can have a laxative effect. 


Let's be honest: nobody wants that, especially when diaper changing is involved.


Hard water is generally safe to drink, but watch out for changes in bowel habits.



What to do next


In summary, hard water is generally thought to be healthy for drinking, but it can bring other potential risks to your baby, such as bowel and skin issues.


Hard water can be also really troublesome for your pipes and appliances, making it challenging to get a good wash for your baby, their clothes, and their dishes.


So what can be done? A water softener exchanges ions of calcium and magnesium with sodium and potassium. A water softener reduces water hardness, making it easier to shower and clean fabrics and dishes. With softened water, less soap is needed for bathing and laundry. Skin feels cleaner and clothing softer.


Pipes, fixtures, and appliances have less scale build-up. With less build-up, appliances can operate efficiently. Mineral-derived odours may be reduced, and there are fewer deposit stains on bathroom fixtures.


And again, soft water greatly reduces the risk of skin and bowel irritation.


To check the water hardness in your area, click here.



Need a water softener? Trust WaterSmart Systems & Plumbing!


Hard water is safe for babies when it comes to intake, but can be very detrimental for their skin. Considering you bathe and wash their clothes and dishes with hard water, there's great risk involved in not investing in a water softener.


WaterSmart Systems & Plumbing is a locally-run business that serves Kitchener-Waterloo and surrounding area. Our customers are important to us and we always treat them as family. If you decide to purchase a water softener from us, we promise to give you the best service possible, just like we would with our own family.


Our factory-trained professionals are all fully insured so you can be sure that they know how to install and set-up your new water softener so that it performs at the highest level possible. They will also take the time to show you how it works and answer any questions that you may have.


Visit our Waterloo location or click here to contact us today to set up a convenient time for you to have your water softener installation. 


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5 Signs of Hard Water Damage on Hair

If you do not have a water softener installed in your home, you may have noticed some hard water damage on your hair. Read on to discover five signs that you're feeling the effects of hard damage on your hair, and what you can do about it. If you need a water softener installed in your home, trust the experts at WaterSmart Systems & Plumbing. Basic installation is free with the purchase of any new WaterSmart water softener! For a complete guide to our water softener installation package, click here



Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331

Guelph 519-836-2543


"Best value in KW and excellent installation service. Our installer not only did a great job putting in the water softener, he also improved furnace condensation drainage and pointed out an issue with a water line going to the fridge." - Steve McMichael


Read more customer reviews here.



5 Signs of Hard Water Damage on Hair


Hard water is known to have adverse effects on appliances and plumbing, as calcium and magnesium minerals in your water source build up to form limescale both within and on surface areas. What you may not know is hard water also raises up the tiny little scales along each strand of your hair, making them catch on each other.


You may have noticed that hard water requires much more soap, shampoo, or detergent than soft water. This is because the minerals decrease the soaps lathering capabilities. The minerals in the water can cause buildup and residue to be left behind in your hair after you wash. The problem is that the minerals and oxidizers in the water weaken the hair.


These minerals are positively charged, while our hair has a negative electrical charge. When they come in contact, they are attracted like a magnet. This results in weak, damaged hair and can even cause the hair to fall out, along with the five signs outlines below.


You can determine your actual water hardness level by looking at the maps of the Kitchener-Waterloo, Cambridge, and Guelph regions provided here. For more, read our article on The Facts About Hard Water and Health.



There are five specific signs of hard water damage on your hair.




1. Your hair feels dry and frizzy


What is frizzy hair? According to Mo Knows Hair, "Frizz occurs when the cuticle layer of your hair is raised, allowing moisture to pass through and swell the strands. As a result, your hair appears dry and frizzy instead of smooth and defined."


Keep in mind curly hair tends to have more frizz than straight hair because of dehydration in the strands, which leaves it more vulnerable to frizzing.


2. Colour is fading quickly or turning brassy


Another sign of hard water damage on your hair is quickly fading colour or brassiness. According to Redken, "Brassiness refers to the unwanted warm tones that show up in coloured hair."


This typically happens in dark hair that gets dyed platinum or blonde, but it can also occur in hair that’s been highlighted or in hair that’s been lightened to brown.



If you spend a lot of time and money maintaining the colour of your hair, hard water needs to be dealt with.



3. Split ends


Split ends are actually damaged strands of hair. This fraying or splitting of hair is known as trichoptilosis. It's important to trim away split ends to prevent the split from travelling along the strand of hair towards your scalp.


Since you need to know whether or not you have split ends, check your hair regularly and recognize what split ends look like.


4. Hair getting easily tangled


If you have long hair, one of the most frustrating things about maintenance (other than it taking forever to dry) is having to constantly deal with knots and tangles. 


Not only are they time-consuming to deal with, but they can also be quite painful and damaging.


Make life easier by preventing tangled hair.



5. Dandruff


Dandruff is a condition of the scalp that causes flakes of skin to appear and is often accompanied by itching. Here are some key facts from Medical News Today:

Here are some key points about dandruff. More detail is the main article!

  • Dandruff is a common condition, but it can be embarrassing and difficult to treat.
  • It is not related to hygiene, but washing and brushing the hair can help remove old skin flakes.
  • Risk factors include having certain skin or medical conditions and the use of inappropriate hair products.
  • Various treatments are available over the counter, but more severe cases should be seen by a doctor.


All of the above can result in stress, hardship, and require resources to help fix. The best solution for hair damage caused by hard water is to invest in a water softener.


WaterSmart provides high-quality water softeners with free installation.



Trust WaterSmart Systems & Plumbing


A water softening system in your home could go a long way toward keeping your hair healthy. Hard water can be softened relatively easily by using specially designed water softeners


Water softeners reduce the mineral content in your water straight from the tap, leaving you with soft water in your entire home. With softened water, you will notice that you require less shampoo and soap, and your hair will be healthier and fall out less. 


The professionals at WaterSmart Systems & Plumbing can help you choose the most effective water softener for the level of hardness in your particular area. We have been servicing the Kitchener-Waterloo region for more than two decades, so we understand the special requirements and settings necessary to ensure that your new water softener will function with maximum efficiency.


Our customers have come to recognize us as a company who provides superior customer service combined with the highest quality products at the best prices. 


Contact the water softener specialists at WaterSmart today!



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Should Your Landlord Provide A Water Softener?


They're not legally required to, but should a landlord provide a water softener to their tenants? There are a few advantages to that approach on top of the general benefits of having a water softener in your dwelling - read on to learn more. For all your water softener needs, trust the experts at WaterSmart Systems & Plumbing. Since 1994, WaterSmart Systems has consistently offered its customers in Kitchener, Waterloo, Cambridge, Guelph, and the surrounding areas innovative, quality products and excellent service as a water softener and full plumbing service company. Contact us today!



Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331


Guelph 519-836-2543


"My wife and I recently purchased a home that did not have a water softener since the house was built. One company advised us to use the plumbing stack for drainage because of the location of the main water pipe, this was understandable. However, Watersmart advised us with a better alternative. Since they were licensed plumbers, they were able to find a location to cut some water pipes, and install the water softener near our laundry drain. They are very skilled professionals, and have great customer service. We also bought a reverse osmosis from them. They gave us detailed instructions on how to operate the softener and reverse osmosis. I would recommend these guys. Thank you Watersmart." - William


Read more customer reviews here


Should Your Landlord Provide A Water Softener?


According to the Canada Rental Guide, tenants have the right to expect working plumbing and hot and cold running water in their dwellings. There's nothing in there about water softeners, but it's beneficial to both parties for the landlord to install one if necessary.


1. Less maintenance on appliances and pipes


Hard water contains high levels of magnesium and calcium. Over time, and if left untreated, it damages appliances by leaving behind a scaly buildup of those minerals on the insides, thus decreasing their lifespans and reducing efficiency. 


By installing a water softener, landlords will put less stress on the appliances. This will convert to fewer repairs and replacement costs, saving hard earned money over time. 


Additionally, that build up can weaken water pressure as the limescale buildup develops in the pipes. 


For a quick fix, here's how to get rid of the buildup. A water softener is the way to go in the long run, however.


Landlords can extend the life of appliances by installing a water softener.



2. Make life easier for tenants


Hard water can be a real nuisance around the home. Apart from affecting the inside of your appliances, you may also notice a film forming on your dishes and residue left behind on bathroom faucets and fixtures. Some people notice that hard water makes their laundry feel stiff and look less vibrant, and also complain that soaps and shampoos make less lather if used with hard water.


Hard water is safe to drink, but it can exacerbate eczema and cause other skin irritations or a dry scalp. On top of that, an increased intake of magnesium may cause a negative change in bowel habits, namely diarrhea, and drinking-water in which both magnesium and sulphate are present in high concentrations (~250 mg/l each) can have a laxative effect. 


Let's be honest: nobody wants that.


A water softener reduces issues with your dishes, clothes, and skin that are caused by hard water.



3. Reduce monthly energy bills


As mentioned above, any appliance that uses water - from your coffee pot to your dishwasher - functions more efficiently with soft water. There is no limescale interfering with transferring heat or clogging pipes, and you won't have to worry about using more water than necessary to clean dishes and clothes. This not only translates into less hassle on a day-to-day basis but also leads to significant savings on monthly bills. 


A water heater, for example, will use 22%-29% less energy over a year if it uses soft water. This is because 1/16-inch of scale on a pipe reduces energy transfer by 12%. The average home uses a lot of hot water every day, so your water heater is a big part of your energy bill. Making your appliances more efficient can save you a ton of money.


With a water softener, you are able to get so much more out of your water, so you won’t need to use as much. All of the above makes the living space more appealing to tenants, makes life easier for landlords, and proves a water softener is a worthwhile investment for rental properties. Talk about a win-win!



Making appliances more efficient with a water softener can save you a ton of money.



Need a water softener? Trust WaterSmart Systems & Plumbing


As we have seen, the answer to "should a landlord provide a water softener" is a resounding "yes." When it comes time to make a purchase, trust the experts at WaterSmart Systems & Plumbing


WaterSmart is a locally run business and all of our customers are important to us - we always treat them like family. If you decide to purchase a water softener from us, we promise to give you the best service possible, just like we would with our own family.


Our water softeners and filters extend the lifespan of household appliances and prevent unsightly staining. They reduce the use of soap and cleaning products, which will save you money and create less waste and pollution. 


We know not all water is the same, and that's why our trained personnel can test your home's water to identify the right product(s) for you. Regardless of your water conditions, WaterSmart Systems offers the best solution.


Our factory-trained professionals are all fully insured so you can be sure that they know how to install and set-up your new water softener so that it performs at the highest level possible. They will also take the time to show you how it works and answer any questions that you may have. Don't forget - Basic installation is FREE with the purchase of any new WaterSmart water softener!


Contact WaterSmart online, give us a call, or visit our Waterloo location to talk to someone in person about setting up a water softener.



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How Hard Is The Water in Kitchener? Find Out Here!


You may be aware that the area has some of the hardest water in Canada, but just how hard is the water in Kitchener? Read on to learn more. Knowing your water hardness will help you select and set up a water softener that will meet the needs of your household. Once you know your water hardness, click here to find ideal softener for your home. Then, trust WaterSmart to sell you the best available unit, and to install it in your home free of charge. For more information, contact us or visit one of our locations today!



Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331
Guelph 519-836-2543


"Just wanted to thank Scott and Paul for the good service yesterday when they installed my new water softener. They called ahead and said they would be arriving in 10 - 15 mins and worked diligently for the 1 1/2 hrs or so they were here. Took boots off at the door and were very careful with the cart as they moved up and down the stairs. Gave my wife and I instructions at the finish and were very professional. Everything cleaned up at the end. Good job and well done!" - Bob Reith


Read more customer reviews.



How Hard Is The Water In Kitchener?


Kitchener has a unique water challenge as it has some of the hardest water in all of Canada. Kitchener has a water hardness level of 17-36 grains per gallon - depending on what neighbourhood you live in. Compare that to the national average in Canada of 10.5 grains per gallon - that's 2 to 3 times the national average! Getting the right water softener that can handle this kind of water hardness is important to fully eliminate the problems the water in Kitchener can cause.


Check out this map to see how hard the water is in your home, and click on the map to be directed to the interactive version:




Water hardness in Kitchener ranges from 17-36 grains per gallon.



Why is Kitchener's water so hard?


According to Water Softener Facts, municipalities in the Grand River Watershed rely on groundwater for their drinking water supply. Groundwater is typically hard because it absorbs minerals from the earth it flows through, specifically calcium and magnesium. Based on the 17-36 grains per gallon cited above, the following chart displays just how hard the water in Kitchener is. 



Water Hardness


0-1 grains per gallon

Slightly hard

1-3.5 gpg

Moderately hard

3.5-7 gpg


7-10.5 gpg

Very hard

10.5 gpg and over




Why does it matter if your water is hard?


While healthy to drink, hard water can cause a number of issues in your home. Some of these problems include:

  • Damage to your dishwasher, washing machine, and hot water heater due to mineral build-up
  • Calcium build-up in your shower
  • Sink and toilet bowl stains
  • Damage to your plumbing pipes
  • Difficulties getting your dishes and laundry clean
  • Damage to your clothing, causing it to wear out faster

Without proper maintenance and precautions, the efficiency of appliances, such as tanked water heaters, will decrease over time due to mineral or scale accumulation.  As a result, residents of areas with hard water often use water softeners to remove the hardness of water.



 Municipalities in the Grand River Watershed rely on groundwater for their drinking water supply.




Why you should install a water softener


Installing a water softener will remove the minerals found in Kitchener's very hard water supply and thereby make your water soft. To find out how a water softener removes these minerals, click here


Hard water is safe to drink, but exposure could exacerbate eczema, and can also cause skin irritation or a dry scalp.


There are many different types of water softeners on the market. It is important to purchase a water softener that can handle the amount of hardness in your water, keeping up with the amount of water that your family uses. To determine the size of water softener that you require, click here.


The main reasons you may want to purchase a water softener are:

  • to lower energy consumption by reducing scale build-up in water heaters
  • to reduce the amount of soap needed to create a lather
  • to maintain plumbing fixture appearance and function
  • to enjoy the feel of softened water when washing.



WaterSmart's softeners are programmed with Kitchener's hard water in mind.




How Hard Is The Water in Kitchener? WaterSmart Knows!


Because of the unique and challenging water hardness issues found in the city of Kitchener, it is a good idea to purchase a water softener from a company that is familiar with the Kitchener area. WaterSmart is a locally owned and operated Kitchener business. For over 25 years, we have been helping the residents of Kitchener solve their hard water issues.


The professionals at WaterSmart can help you calculate your exact water hardness level and corresponding softening needs to determine the appropriate softener for you. We will then install and program your softener so that it operates with the highest efficiency.


We will also teach you how to operate and maintain it. Contact the water softener experts at WaterSmart today, and we will gladly answer all of your water-related questions.




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How to Add Salt to Your Kenmore Water Softener



Now that Sears has ceased operating, many Kenmore water softener owners are left with inquiries about their units that can't be answered at the point of purchase. In this article, we will discuss how to add salt. If you are experiencing additional problems with your Kenmore water softener, trust WaterSmart - we often get calls with a range of problems and issues, and no matter the nature of the problem, we can fix it. 



Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331
Guelph 519-836-2543


"I have bought my water at Watersmart for years and when I needed a softener I asked about their products in the showroom and the staff member impressed me with his knowledge about their softeners. I purchased a softener which they installed a couple days later exactly as they had promised. The installer did a very clean installation and told me some information about softeners that the service person from my old softener company never told me that would have saved me a lot of aggravation with my old softener. I would recommend this company to anyone." - John Zuk


Read more customer reviews here!


How to Add Salt to Your Kenmore Water Softener 


Making sure there's a sufficient amount of salt in your tank is an essential aspect of running your Kenmore water softener. It is not necessary to fill it to full, but it is not necessary to fill it to capacity. In humid areas, it is best to fill your storage tank no more than half full and to add salt more often. Salt bridging occurs more often when conditions are humid.


For Kenmore water softeners, it's recommended that you use nugget or pellet salt. DO NOT use rock salts, as they have dirt and sediments that will stop the softener from working. The Use & Care Guide actually suggests using Potassium Chloride, which is not a salt in the strictest of terms. It's a bit more expensive, but the makers of Kenmore water softeners believe it's the way to go.


Steps to Follow:


1. Place only one bag of Potassium Chloride (KCl) in your softener at a time (the salt storage tank should contain no more than 60 pounds of KCl at any one time).


2. A softener using KCl should not be placed in areas with temperature fluctuations and high humidity (KCl will harden in these environments and may make the softener inoperable).


3. Check the brine tank (contains water that is saturated with salt) monthly. If hardening is present, pour small amounts of warm water onto hardened areas until they loosen.


4. Be sure to set “Salt Type” on the controller to “KCl”. This setting adjusts the regeneration cycle times to compensate for the different rate at which KCl dissolves.


5. To maintain optimum performance of your water softener, the salt tank should be cleaned out every 2 to 3 years


If after all this you are still concerned about your drinking water, consider a reverse osmosis drinking water system that will remove in excess of 90% of sodium and other drinking water contaminants. While hard water has not been proven to be detrimental, it's still good to know the facts. Contact WaterSmart today if you have any additional questions.


Why Your Softener Needs Salt


In areas with high hard water content, water softeners become an important part of a household. As water travels through the ground, it picks up minerals like calcium and magnesium. Water softeners remove these minerals - improving the water quality and softening it. 


One component in this process is salt. Water softener salt acts by binding to the calcium and magnesium particles in the water source. This happens when negatively charged chloride binds with the positively charged calcium and magnesium ions.


For more, be sure to check out our article on How a Water Softener Works - The Science Behind Getting Soft Water.


Other Types of Salt


Potassium Chloride has already been mentioned, but there are three other types of salt that are available for use in your Kenmore water softener. They are rock salt, evaporated salt, and solar salt.

  • Rock Salt is the most economical of the three, but tends to less soluble and will often cause maintenance issues with clogging. 
  • Solar salt is usually found in pellet or crystal form and is created by evaporating sea water. It is more soluble than rock salt but may have difficulty coping with extremely hard water.
  • Evaporated Salts are usually the most expensive but also the most pure. This means that it is the least likely to cause clogging.

Visit a WaterSmart location today to pick up the best option for your unit. 


For further reading, click here for our article on Kenmore Water Softener: Common Problems and Solutions.


Maintaining Your Kenmore Water Softener


At WaterSmart, we recommend that homeowners regularly check their water softener salt levels. Most water softeners should be checked at least monthly and more often if your tank regenerates frequently.


Begin by making sure your water softener is the correct size for your property. If your softener is too small, it will regenerate more frequently, causing you to use an excessive amount of water and salt, increasing your operating costs and shortening the lifespan of your unit. On the other hand, if your softener is too large for your home, it will not regenerate frequently enough, thus causing hardness to stick to the resin in the softener. This decreases the life of the resin and also increases your operating costs.


For further reading, check out our article on How to Maintain Sears Water Softeners Without Warranty.



Contact us if you are concerned that your water softener is not up to the job, or if you are in the market for a new water softener. We are ready to answer all your questions about salt types and their various advantages and disadvantages.




Trust WaterSmart With Your Kenmore Water Softener


We have been in operation for over 20 years and have seen just about everything when it comes to Kenmore water softeners. If you have a problem, we can fix it, whether it be a motor issue, salt bridge, resin issues, blockages, leaks, or some other less common problem. 


If you have a problem that needs fixing, feel free to give us a call, send us an email, or visit one of our locations today for a free estimate to have it repaired. We service the cities of Kitchener, Waterloo, Cambridge, Guelph, and the surrounding areas.




Source: https://c.shld.net/assets/docs/spin_prod_775061512.pdf

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Water Softener Installation in Waterloo: What to Expect


Water softener installation in Waterloo is important because of the area's unique water challenges. You should, therefore, invest in a water softener designed and programmed specifically to meet your home's needs. Read on to discover what to expect after taking that step. WaterSmart's water softeners have been designed and custom programmed for local water, and we have a high level of experience and expertise that allows us to excel in the cities we operate in. If you require a water softener installation in Waterloo, contact WaterSmart today!





Kitchener 519-745-3170    Waterloo 519-886-7331   Cambridge 519-886-7331
Guelph 519-836-2543


"Effective installation team, reasonable price, and knowledgeable about related products." - Christine Tsou

Read more customer reviews here



Water Softener Installation in Waterloo: What to Expect


If you are considering the purchase of a water softener but are concerned about the installation process, allow us to help. WaterSmart sells the best water softeners in the business, and we also perform the water softener installation in Waterloo and the surrounding area. Our factory trained technicians will expertly set up and install any water softener. 


Installation is always free when you purchase a new water softener from WaterSmart. 



What you can expect


When you purchase a water softener from WaterSmart, here's what you can expect:

  • Water softener delivery and installation
  • Replacement of any existing residential water softener in the same location within the home
  • Set-up and program of the softener unit
  • Removal of the old water softener free of charge - unless it is a rental unit
  • Testing to ensure proper operation
  • Demonstration of how the unit works and how much salt to add on a regular basis
  • Clean up of the job site.

If you buy one of our Smart Series water softeners, you will notice that it will be installed a little differently than the conventional softener. This is to make it even more efficient and with the unique water challenges found in Waterloo in mind.



WaterSmart's softeners are designed for Waterloo's water challenges and installed free of charge.



Water challenges unique to Waterloo


Waterloo has some of the hardest water in all of Canada. Waterloo's hardness level is 17-38 grains per gallon as compared to the national average in Canada of 10.5 grains. More specifically, we find that residents near uptown Waterloo usually have the hardest water at 32-38 grains per gallon and the second hardest water is generally found on the West side of town at 24-32 grains per gallon. You can find out your specific water hardness here


Hard water can present a number of problems in your home, including:


  •  Difficulties getting dishes or laundry clean
  •  Damage to your clothing causing them to wear out faster
  •  Damage to your washing machine
  •  Damage to your dishwasher
  •  Calcium buildup in your shower
  •  Sink stains
  •  Toilet bowl stains
  •  Plumbing pipe damage

Getting the right water softener that can handle water hardness is important to fully eliminate the problems that the water in Kitchener can cause. For more, you should also read Water Softeners - The Most Effective Option for your Water Supply.




Waterloo has some of the hardest water in all of Canada.




Should you do it yourself or rely on professional installation?


You may want to take a crack at installation, but remember this task requires a healthy amount of specialization. A botched installation could result in serious leaks in your basement, which can damage flooring and cause mold if not dealt with immediately!


Trained technicians will safely deliver and install your new water softener and hook it up to any necessary plumbing. They will set-up and program your new unit and test it to make sure that it is functioning properly. They will also show you how to properly maintain your softener and give you instructions about how the unit works. Once the installation is complete, they will remove your previous softener, if you had one, and clean up the job site.  


WaterSmart has 20+ years of experience in Kitchener and the surrounding areas. Our highly trained plumbers know what they are doing and can expertly handle any unforeseen challenges that might arise during the installation.


Click here to learn what is the ideal water softener for your home.




Installation is always free with the purchase of any WaterSmart water softener.


Trust WaterSmart for Water Softener Installation in Waterloo


WaterSmart is a locally run business and most of our customers come from the Kitchener-Waterloo area. Our customers are important to us and we always treat them as family. If you decide to purchase a water softener from us, we promise to give you the best service possible, just like we would with our own family.


Our factory-trained professionals are all fully insured so you can be sure that they know how to install and set-up your new water softener so that it performs at the highest level possible. They will also take the time to show you how it works and answer any questions that you may have.


Visit one of our locations or click here and contact us today to set up a convenient time for your water softener installation. 



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